A: Zero defects is a concept in quality management that aims to achieve perfection by eliminating all defects or errors in a product or process. It involves a proactive and systematic approach to identify and eliminate any potential sources of defects. The goal is to achieve no defective products or errors, ensuring maximum customer satisfaction and product reliability. Zero defects are often associated with the Six Sigma methodology, which focuses on reducing process variations and improving quality.

Quality is at the core of what we do—led by a veteran Quality Control Manager who handles our ongoing continuous improvement goals. Quality outcomes are paramount when cross-training our many IPC-certified staff members or implementing new documentation procedures.